Automate
Customer Service Automation
An assistant that answers your customers’ repeat questions instantly on your website and WhatsApp — and hands over to a human when it should.
From ₦550,000One-time + monthlyDelivery: 2–4 weeks
Fixed, published pricesAd spend never marked upNo ranking guarantees — ever
Who this is for
Businesses answering the same 20 questions all day, including outside working hours.
- Retail, pharmacy, hospitality, schools and clinics with repetitive enquiries
- Businesses receiving enquiries at night and at weekends
- Teams whose staff spend hours answering prices, availability and delivery questions
- Companies whose customers cannot find answers on the website
The problem we solve
Your team answers the same questions all day — and misses the ones that arrive at midnight.
- Repetitive questions consume your best people's time and still leave customers waiting. Meanwhile the enquiries that actually need selling get the least attention.
How we measure success
- Delivery against the timeline stated on this page
- The complete deliverable list — nothing quietly dropped
- Reporting you can read without a specialist
What you get
The deliverables, in full
If it is not on this list, it is not in the price — and anything extra is quoted before we start.
- Knowledge base built with you: up to 40 questions and answers, in your language and tone
- Website chat assistant plus WhatsApp assistant (Business API or click-to-chat flow)
- Instant answers to your FAQ menu, with AI-assisted answers restricted to your own knowledge base
- Human handover rules: escalation keywords, business-hours routing, “talk to a person” path
- Order, appointment and status lookups where your existing systems expose them
- Lead capture inside conversations, pushed into your CRM or email
- Analytics: conversations, questions answered without a human, escalations, top unanswered questions
- 45-minute team training and an escalation playbook
- First 30 days of tuning included
How it works
From enquiry to delivery
01
Knowledge audit
We collect the questions your team answers most and the answers that are correct.
02
Build the assistant
Knowledge base, flows, fallbacks and handover rules configured and tested.
03
Connect and train
Website and WhatsApp connected, team trained on escalations and updates.
04
Tune monthly
We review transcripts monthly, fix gaps and report on deflection and top questions.
Investment
From ₦550,000
From ₦550,000 one-time, plus care from ₦70,000 per month (content updates, transcript review, top-question reporting and tuning). Additional 20 questions are ₦80,000.
- Price: From ₦550,000
- Delivery: 2–4 weeks
- Type: One-time + monthly
What you pay for separately
We keep third-party costs visible and never mark them up.
- WhatsApp Business API platform fees and message charges (paid at cost)
- Additional channels such as Instagram DM (₦120,000 per channel)
- Voice/IVR automation — Custom Quote
What happens after you enquire
- We review your enquiries — Tell us (or let us sample) the questions you get most often.
- You get a fixed quote and a scope — One-time build plus monthly care, with the question list agreed.
- Build starts on payment — 50% to start, balance at go-live after your team has tested it.
FAQ
Questions about Customer Service Automation
Will the assistant invent answers?
No. It answers from the knowledge base we build with you, and escalates to a human rather than guessing. That restraint is deliberate — a wrong answer costs more than a slow one.
Do I need the WhatsApp Business API?
Not always. For low volumes, a well-built click-to-chat flow with quick replies works. If you need automation at scale we onboard you onto the official API — we tell you the costs up front.
What if it cannot answer?
It hands over: the conversation, the customer’s details and the question go to your team, with nothing lost in between.
How do we keep answers up to date?
That is what the monthly care plan covers — we review transcripts and update the knowledge base every month.
Can it take bookings or orders?
It can capture the details and route them into your booking or order process. Full transactional handling is part of Sales Automation or Custom Automation.
What comes next
The natural next step
Products that solve the next problem this one reveals — not a random cross-sell.
Ready to start your Customer Service Automation?
Tell us about your business and we will confirm scope, timeline and the next step — in writing.
iValue Media helps businesses build, automate and grow online — from your first website to full ecommerce, SEO and business automation.
Contact
Remote-first digital agency — serving clients across Nigeria, Africa and the world.
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